How do I register for an online account?

• Click on 'Register' in the top right-hand corner of the page
• Fill in the form to setup the login account. If you have an account number, please make sure to enter it in the ‘Customer ID’ field.
• If you do not have your account number request it here
• Click the box next to "I'm not a robot"
• Click 'Register'

To Login

• Click 'Login' in the top right-hand corner
• Enter 'Login' (Email Address) and 'Password' you created
• Click on the 'Sign in' button
• If you cannot remember your password, click on ‘Can’t remember my password’

How do I track my orders?

To track your orders online:

• Log into your online account.
• Click on the 'Account Center' link on the upper right-hand section of the screen.
• In the 'Overview' section, click ‘open orders’ or ‘invoiced orders’ to find the order you are looking for.
• This screen will show the status of the order in our system, along with shipping details.

How do I view my Invoices or Statements online?

• Log into your online account.
• Click on the "Account Center" link on the upper right hand section of the screen.
• In the "Overview" section, a list of your account's invoices will be shown.

How do I edit my billing information?

To edit billing information, click on account settings in the upper right-hand corner. Scroll down to Payment Methods and add/change your information accordingly. If you need further assistance, please call 800.343.8923.

How do I make a billing address and/or shipping address tax exempt?

To make a bill-to or ship-to tax exempt, a tax-exempt certificate must be faxed to our Tax Department at 800-343-8923 or emailed to ar@grovesindustrial.com. Be sure to include your account number if available.

How do I make an item on my tax-exempt order taxable?

To make an item on your tax-exempt order taxable, simply answer the "tax-exempt" question for the respective line item from your shopping cart. The order must be placed using a tax-exempt shipping address.

How do I remove a user from my account?

If someone leaves the company, the Administrator of your grovesindustrial.com account should deactivate the user on the account. Each requester can view who has administrative rights, as well as all roles of users by clicking the Submitted Carts link from under the My Shopping Options menu from the left navigation and then clicking on ‘Order Approval Settings’. Buyers can choose ‘Pending My Approval’ then ‘Order Approval Settings’ to see who has administrative rights. If you cannot contact your Administrator, call Customer Service at 800.343.8923.

How do I apply for a credit account?

If you would like to apply for an open account, please print out and complete the credit application. Return the completed form to one of the following:

• E-Mail: ar@grovesindustrial.com
• Fax: 713.675.6924

Our credit department will then evaluate your account for open terms.

Where is Groves’ inventory located?

Our items shown in stock is a combined inventory across our 3 distribution centers, in Houston, TX, Dallas, TX and Broussard, LA.

Is Will Call available?

Will call is available at the following Groves locations:

• Houston, TX
• Dallas, TX
• Broussard, LA

Call 800-343-8923 to confirm product availability at a specific location.

Who is my Groves Sales Rep?

• You can view your sales rep by logging into your online account. This information is displayed on the account center overview page.
• We can also identify your sales rep if you call 800-343-8923 and answer a few short questions.

Where can I find inventory and the location of the product?

To find the location and inventory of a specific product, log in to grovesindustrial.com, ensure you have a defaulted ship-to location with the exception of a P.O. Box, then search for an item and view our search results. Real-time inventory will be viewable as well as the location of the inventory. We also note if pickup is available. This information is available on the Product Detail page as well. Inventory is subject to prior sale.

Products in Shopping Carts are not reserved. To ensure availability, complete the ordering process at your earliest convenience or call Groves Customer Service 800.343.8923 or email sales@grovesindustrial.com.

Does Groves ship internationally?

We currently only ship in North America, which includes the United States, Canada and Mexico.

How can I check on the status of my order?

To track your orders online:

• Log into your online account.
• Click on the 'Account Center' link on the upper right-hand section of the screen.
• In the 'Overview' section, click ‘open orders’ or ‘invoiced orders’ to find the order you are looking for.

This screen will show the status of the order in our system, along with shipping details

Customer Order Pad's

• Click on 'Login' link (top right-hand corner)
• Enter 'Login' and 'Password'
• Click on the 'Log in' button
• Click on 'Account Center' (left hand side)
• Once on the 'Account Center' web page, click on 'Order Pads'
• On the 'Order Pads' tab, click on 'View' next to the order pad
• Search for whichever item you want to purchase or scroll down to browse through all of the items, and add items to the cart.

Web Order Approvals

For Field Employees:

• Go to www.grovesindustrial.com
• Click on 'Login' link (top right-hand corner)
• Enter 'Login' and 'Password'
• Click on the 'Login' button
• Add items to shopping cart
• Click on 'CHECKOUT'
• Complete 'SHIPPING & BILLING' section
• Click on 'CHECKOUT'
• Review order, edit if needed, then click on 'SUBMIT'
• Receive confirmation message that order has been submitted for approval
• Receive email confirmation that order has been submitted for approval
• Check the status in 'Account Center'

For Buyers:

• Receive email notification that an order is pending for approval
• Go to www.grovesindustrial.com
• Click on 'Login' link (top right-hand corner)
• Enter 'Login' and 'Password'
• Click on the 'Login' button
• Click on 'Account Center' (left hand side)
• Locate pending order in the 'Orders Pending Approval' section and click on the Order ID#
• Review the order
• Click on either the 'Reject Order' or 'Approve Order' button
• Receive confirmation that the order has been updated

If approved, order is sent to Groves ERP for processing. Email confirmation is sent to the field employee. If rejected, email confirmation is sent to the field employee

Invoice Payment

• Go to www.grovesindustrial.com
• Click on 'Login' link (top right-hand corner)
• Click on 'Account Center' link (left hand side)
• Click on 'Pay Invoices' button
• Select the invoices to pay…calculated total amount is displayed at the bottom
• Click 'Continue' button
• Enter credit card information

Download Account Statement

• Go to www.grovesindustrial.com
• Click on 'Login' in the top right-hand corner
• Enter 'Login' and 'Password'
• Click on the 'Login' button
• Click on 'Account Center' (left hand side)

There are 2 different ways to access the 'Download Account Statement' link:

• Method 1:
  • Once on the ‘Account Center’ web page, click on ‘Dashboard’
  • Once on the ‘Dashboard’ tab, in the ‘Accounts Receivable’ box, click on ‘View All Open A/R’
  • Click on the ‘Download Account Statement’ link in the upper-right hand corner
  • Choose whether to open or save the ‘account_statement.xlsx’ file
• Method 2:
  • Once on the ‘Account Center’ web page, scroll down to the box labeled ‘Invoiced Orders’ and click on ‘View All Invoices’
  • Click on the ‘Download Account Statement’ link in the upper-right hand corner
  • Choose whether to open or save the ‘account_statement.xlsx’ file